# Customer Support

## There is no Customer Support for Genesys Network.

If you're experiencing issues,

1. First check the [troubleshooting page]() for your error code
2. If you can't find a solution, try reaching out in your local [social media & community.](../../social-media-and-community#discord)

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Admins will NEVER send you a direct message. If anybody approaches you directly on e.g. Telegram pretending to represent customer support, please block them and report as spam.
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**NEVER, under any situation, should you ever give someone your private key or recovery phrases. Immediately block and report anyone that asks for them.**
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